Refund policy

Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied, we’re here to help.

Returns

You have 30 calendar days from the date of delivery to return an item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Proof of purchase or order confirmation is required.

Please contact us before returning any items so we can provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Non-Returnable Items

Certain types of goods are exempt from being returned, such as:

• Perishable goods
• Custom or personalised items
• Items marked as final sale